User Agreement, Privacy Policy and Terms of Service

Updated April 19, 2024

This User Agreement, Privacy Policy and Terms of Service (“Agreement”) is a contract between you (“User”, “you” or “your”) and Red Leaf Chicago, LLC d/b/a DigitalMint, an Illinois limited liability company, (“DigitalMint”) and applies to your use of the DigitalMint Virtual Currency Kiosks (“Kiosks”), Teller Applications (“Teller App”), and Over-the-Counter Exchange (“OTC Exchange”) services, including, but not limited to the Kiosk and Teller App services website (“DigitalMint Site”), the OTC Exchange services website (“OTC Exchange Site”), and any and all other services described herein or related to the delivery of such services (collectively, the “DigitalMint Services”).

Privacy Policy

DigitalMint Privacy Policy

DigitalMint’s Privacy Policy describes how DigitalMint collects, uses, and shares your personal data.

Please take a moment to familiarize yourself with our privacy practices, and contact us if you have questions.

DigitalMint (“We”) is/are committed to protecting your privacy.

This Identify Verification and Privacy Policy (or this “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit the website (our “website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website and other services. By accessing or using this website and other services provided by DigitalMint, you agree to this Identity Verification and Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this website and/or DigitalMint services after we make changes to this Privacy Policy is deemed to be acceptance of those changes.

What Is Personal Data at DigitalMint?

At DigitalMint, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by DigitalMint as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you, is personal data.

Aggregated data is considered non-personal data for the purposes of this Privacy Policy. This Privacy Policy covers how DigitalMint or a DigitalMint-affiliated company (collectively, “DigitalMint”) handles personal data whether you interact with us on our website, through DigitalMint apps (where available), or in person (including by phone or when visiting our sales locations).

DigitalMint’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

Your Privacy Rights at DigitalMint

Depending on applicable law (including in your jurisdiction of residence), you may be able to assert certain rights related to your personal information. We have listed some of these rights below. If any of the listed rights listed are not provided under law for your operating entity or jurisdiction, DigitalMint reserves absolute discretion in providing you similar benefits.

We have provided these rights, where applicable, to our global customer base. There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and DigitalMint is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

If you choose to exercise your privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from DigitalMint. DigitalMint does not sell your data, as “sale” is defined in California. To exercise your privacy rights and choices including where a third-party service provider is acting on DigitalMint’s behalf, visit the DigitalMint Identity Verification and Privacy Policy available at, email us at or call us toll-free at 1-855-274-2900.

Personal Data DigitalMint Collects from You

The personal data DigitalMint collects, and how we use it, depends on how you interact with DigitalMint. Descriptions of how DigitalMint handles personal data are set forth below.

When you connect with DigitalMint on our website or at a point of sale, contact us (including by social media), participate in an online survey, or otherwise interact with DigitalMint, we may collect a variety of information, including:

Personal Data DigitalMint Receives from Other Sources

DigitalMint may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from third parties who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted.

DigitalMint’s Use of Personal Data

DigitalMint uses personal data to power our Services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

If you choose to limit the use of your personal information, certain features or Services may not be available to you.

DigitalMint uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, DigitalMint may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about a legal basis described in this policy, you can contact us at

DigitalMint does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.

Retention of Your Personal Information

DigitalMint retains personal data as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law. We store your personal information securely throughout the life of your relationship with DigitalMint. We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information are described below.

DigitalMint’s Sharing of Personal Information

DigitalMint may share personal data with DigitalMint-affiliated companies, service providers who act on our behalf, developers, or others at your direction. Further, DigitalMint does not share personal data with third parties for their own marketing purposes. DigitalMint shares your data with the following groups:

Protection of Personal Data at DigitalMint

At DigitalMint, we know that data privacy depends on data security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Children and Personal Data

DigitalMint understands the importance of safeguarding the personal data of children, which we consider to be an individual under the age of 13 or the equivalent age as specified by law in your jurisdiction. DigitalMint has implemented processes and protections to help keep children’s personal data safe. To access DigitalMint services, a user must present verifiable, government-issued photo identification indicating the user is over 18 years of age. If we learn that a child’s personal data was collected without appropriate authorization, it will be deleted as soon as possible.

Cookies and Other Technologies

DigitalMint’s website, online services, and interactive applications may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

View our Cookie Policy for more information about how DigitalMint uses cookies.

DigitalMint’s Commitment to Your Privacy

To make sure your personal data is secure, we communicate our privacy and security guidelines to DigitalMint employees and strictly enforce privacy safeguards within the company.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the website home page or via SMS message. The date this Privacy Policy was last revised is identified at the top of this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

How to Contact Us

If you have questions or concerns regarding this Privacy Policy, or if you have a complaint, please contact us at 1-855-274-2900 or send an email to

Your California Privacy Rights

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights in relation to their personal information, subject to limited exceptions. Any terms defined in the CCPA have the same meaning when used in this California Privacy Rights section. This section describes the categories of personal information DigitalMint has collected, the categories of personal information DigitalMint has disclosed, and a description of California residents’ rights.

We may collect your identifiers, such as your real name, postal address, email address, social security number, driver’s license number, or passport number, to provide our Services, to enforce our Terms, to provide Service communications, for security and loss prevention, and for the purposes of user profile management and compliance. We may share your identifiers with third party identity verification services, financial institutions with which we do business, service providers, and/or our professional advisors.

We may collect certain other personal information, including your sex or gender, your telephone number, passport number, driver’s license or state identification card number, employment, debit card number, or any other financial information, for the purposes of compliance, fraud prevention, to enforce our terms, to provide our Services, to provide Service communications, and to enhance your experience. We may share this information with third party identity verification services, financial institutions with which we do business, service providers and/or professional advisors.

We may collect certain commercial information about you, including your transaction history with us, to provide our Services and to meet our anti-money laundering and/or compliance obligations.

We may collect your biometric information, such as imagery of your face, to provide our Services and for the purposes of fraud prevention. We may share your biometric information with third party identity verification service providers, financial institutions with which we do business, and/or professional advisors, and to maintain legal and regulatory compliance.

We may collect your internet or other similar network activity, such as browsing history, search history, and information regarding your interaction with an internet website application, or advertisement, to provide our Services and for the purposes of marketing or sales. We do not share your Internet or other similar network activity with any third party service providers.

We may collect your geolocation data, such as the location of a device you are using, to provide our Services and for the purposes of security and fraud prevention, and to maintain legal and regulatory compliance.

We may collect audio, electronic, visual and similar information, such as call and video recordings, to provide our Services and for the purposes of customer service, fraud prevention, and to maintain legal and regulatory compliance.

We may collect your professional or employment-related information, to provide our Services and for the purposes of account management, fraud prevention, and to maintain legal and regulatory compliance. We may share your professional or employment-related information with third party identity verification service, financial institutions, service providers, professional advisors.

We may collect inferences drawn from any of the information identified to provide our Services and to create a profile about a customer which includes information about: consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

California Residents’ Rights

Under the CCPA, you may have the following consumer rights. Please note that these rights are not absolute and in certain cases are subject to conditions or limitations as specified in the CCPA:

You can exercise your rights by emailing or calling us toll-free at 1-855-274-2900.

We will verify your identity before processing any request. To verify your identity, we will generally either require the successful authentication of your account or the matching of sufficient information you provide us to the information we maintain about you in our systems.We strive to limit the personal information collected in connection with a request to exercise your rights, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request to exercise the right to know, particularly where we are unable to verify your identity.

If you are a California resident, you have the right to designate an authorized agent to make your access request on your behalf. To do so, you must: (1) give the authorized agent signed, written permission to submit the request; and (2) verify your own identity with us. We may deny a request from any authorized agent who cannot submit proof of authorization to act on your behalf (for example, if they submit proof of registration with the California Secretary of State to act on your behalf, or give us evidence you have give them with power of attorney under California Probate Code section 4121 to 4130. We may deny requests from any authorized agent who cannot submit proof of your authorization to act on your behalf, or are unable to verify their identity.

Text Messaging (SMS) Program Privacy Policy

This Text Messaging (SMS) Policy (“Messaging Policy”) explains how DigitalMint collects and uses information about you in relation to its text message (SMS) program and updates regarding this User Agreement, Terms of Service, and related Policies (the “Messaging Service”). We use a third party messaging provider, (“Messaging Provider”) to provide the Messaging Service to you. For the purposes of the Messaging Service, the Messaging Provider acts as our service provider and data processor of your information.

Collection of Information

We collect various information from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provide when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your Messaging Service experience.

Use of Information

We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information

We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect it against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.

Retention of Information

We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We also retain and use your information as necessary to resolve disputes, to protect us and our customers, and to enforce our agreements.

Choices and Controls

You can opt-out of receiving further text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our User Agreement, Terms of Service, and related Polices.

Customer Care

If you are experiencing any problems with the Messaging Service, please email with details about your problem or your request for support at

Identity Verification & Privacy Policy

By signing up to receive text messages from us, you also agree to our User Agreement, Terms of Service, and other Polices, including our Identity Verification and Privacy Policy.

User Agreement and Terms of Service

By using this or any other DigitalMint Services, you expressly consent and agree to be legally bound by the terms of this Agreement and subsequent modifications thereto.

You agree and understand that virtual currencies, cryptocurrencies, digital currencies or digital assets, such as Bitcoin, Litecoin, Ethereum, etc., (“Virtual Currency”) are not legal tender, carry no protection by the FDIC, and the use of Virtual Currency is subject to all applicable state and federal laws and regulations.

You agree that all sales are final, and you understand that Virtual Currency transactions, by their very nature, are irreversible.

DigitalMint does not and shall not transmit monetary value to another person or to another location for any person. This prohibition does not apply to sending Virtual Currency to wallets hosted by third-party services, provided the User has exclusive access to that hosted wallet.

DigitalMint reserves the right to modify or discontinue any portion of the DigitalMint Services at any time, including limiting or terminating your access to DigitalMint Services, at any time and for any reason, without notice to you. You agree that DigitalMint shall not be liable to you or any third party for any modification or termination of the DigitalMint Services, or limitations or termination of your access to the DigitalMint Services, except to the extent otherwise expressly set forth herein.

Your acceptance of any amendments to this Agreement and any related policies shall be effective (i) immediately upon your express approval, including, but not limited to, your acknowledgement via text message (SMS) response or other electronic means, or your choosing to proceeding with a transaction using a DigitalMint Service after being provided email, SMS, or on screen notification from DigitalMint giving you an opportunity to view the amended Agreement prior to your confirmation of the subject transaction, or (ii) one month after the date of posting on the relevant DigitalMint website, except where the changes are required by law or on the instruction of a competent governmental agency. By continuing to use one or more DigitalMint Services once the revised Agreement is effective, you agree to be bound by the Agreement, including any and all amendments thereto.

Pricing and Fees

Order Confirmation & Acceptance of Pricing Terms

Virtual Currency Transaction Pricing, Fees, and Disclaimers

The “Exchange Rate” is the total price quoted to the User (i) on the Kiosk screen, (ii) by an in-person teller-agent operating the Teller App on behalf of the User, or (iii) on the OTC Exchange Site, for the purchase or sale of the specified type and amount of Virtual Currency, which is based upon the Prevailing Rate, plus the DigitalMint Markup.

DigitalMint reserves the right to adjust markup, pricing, fees, and any applicable waivers at any time and without prior notice. DigitalMint reserves the right to reject or cancel a transaction prior to order execution for any reason.

Prior to the completion of any transaction, DigitalMint reserves the right, in its sole discretion, to reject or cancel any quoted transactions involving the purchase or sale of Virtual Currency or transfers to or from a User’s digital wallet, including but not limited to instances where DigitalMint has reason to believe that the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime. Similarly, DigitalMint reserves the right to reject a transaction prior to order execution for any reason, including, but not limited to, rejecting a transaction if it determines that it is unable to execute against it as a principal market maker because underlying market conditions, pricing, or other circumstances and risk factors have changed, or the transaction amount exceeds a User’s maximum daily purchase limit. Should DigitalMint cancel a transaction prior to order execution for any reason, DigitalMint is not obligated to reinitiate a transaction at the same Exchange Rate, DigitalMint Markup, or on the same terms as the subject canceled transaction.

As with any asset, the value of Virtual Currency can go up or down and there can be a substantial risk that you lose money buying, selling, holding, or investing in virtual currencies. You should carefully consider whether trading or holding virtual currencies is suitable for you in light of your financial condition. DigitalMint is not registered with the U.S. Securities and Exchange Commission and does not offer securities services in the United States or to U.S. persons.

Communications Policy

You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications”) that we provide in connection with your use of DigitalMint Services.

You agree that:

Communications include:

You may request to receive via email:

You agree that we may provide these Communications, including those notifying you of any amendments to this Agreement with an attached or linked copy thereof, to you by posting on the relevant DigitalMint services website, emailing them to you at the primary email address with which you have contacted us, and communicating to you via instant chat, and/or through other electronic communication such as text message (SMS) or mobile push notification.


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